Upsells with Customer Care
JOB SUMMARY
Respond to phone calls in a fast-paced call center promoting and selling products and services to clients with a high sense of urgency while providing extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution.



KEY JOB RESPONSABILITIES • Build and maintain strong customer rapport.
• Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect.
• Perfect the customer experience by providing superior service.
• Receive, listen to and respond to inbound calls from customers.
• Consult with customers to gather information and make recommendations for their communication and entertainment needs.
• Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues.
• Meet required sales objectives by offering and selling products and services on every call.
• Sell additional services and products by recognizing opportunities to up-sell; explaining new features.
• Use various computer systems/screens simultaneously to process sales and service orders
• Consult, multi-task, and problem solve with the customers which includes handling complaints.
• Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
• Update job and product knowledge by participating in educational opportunities.
• Data entry with speed and accuracy.
• Apply skills to maximize Net Promoter Score and other key customer satisfaction indicators, including quality assurance scores
JOB REQUIREMENTS
• High School Diploma or GED required; college degree preferred
• Customer service and upsells experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills (English and Spanish)


BENEFITS

USD Payment
Health & Life Insurance
Transportation
Meal Allowance
Gym subsidy
Cool Discounts (universities, restaurants, stores...)